Residential
Commercial

MyHydroEye Residential is an online portal that allows residential hydro customers to monitor their electricity usage online so that they can take advantage of off-peak periods.

Digital Self-Service Updates

Once customers understand how they’re using their electricity, they can understand how to save it. MyHydroEye is a self-service portal. It was designed to make it easier for customers to access their usage information, giving them the updates they need to conserve power and save money each month.

Designed for Local Distribution Companies

Today servicing over 50% of Ontario residential and small business customers, chosen by Toronto Hydro, HydroOttawa, and Horizon Utilities, among others and, endorsed by the EDA (Electronic Distributor’s Association)

Custom Features. Custom Benefits.

Site Integration

You can set up MyHydroEye with a Single Sign On so that customers can access the portal with the same login credentials they use for their bills.

Personal Alerts

Customers can use MyHydroEye to set up personalized alerts that help them manage their electricity consumption and save money.

Mobile Updates

MyHydroEye can be accessed via tablet or smartphone on any iOS, Android, or Blackberry device.

Branding & Design

Our design team can brand MyHydroEye so that it is consistent with the rest of your website.

Hosting

We host MyHydroEye in a secure private cloud at a top-tier Canadian hosting provider.

24/7 Support

MyHydroEye customers are given ‘round the clock support, 365 days of the year.

Built by Whitecap

We created MyHydroEye to help Canadian utility companies provide their customers with more information about their electricity usage. MyHydroEye is one of our most popular services, and we are always happy to share its success with our customers. To learn about how Toronto Hydro, Hydro Ottawa, Horizon Utilities, and others are using the software, you can view our case studies below.

Proven

Over 50%* of all residential SmartMeters in Ontario are serviced by Whitecap’s MyHydroEye technology.

*numbers are estimated based on provided LDC customer portal statistics.

With the installation of Smart Meters and subsequent Time-of-Use (TOU) pricing, the majority of residential consumers in Ontario have had the advantage of being able to view their electricity usage online – on an hour by hour basis. This insight, together with alerts and a host of other energy management tools offered by MHE, has helped residential consumers better understand and even pro-actively manage their electricity consumption.

However, there is another group of consumers that use significantly more electricity than any home owner, but have not had the online advantage that MyHydroEye affords until now.

Typically, these commercial businesses have a monthly average peak demand, during a calendar year, of over 50 kW and pay the market price for electricity rather than time-of-use prices. These businesses – who have not had interval meters – received a bill at the end of each period summarizing their electricity usage and cost. But without an interval meter, they had little or no insight into when and how they consumed electricity.

In 2014 – with the goal to improve this situation – things changed and the Ontario Energy Board (OEB) issued an amendment to the Ontario Energy Board Act that required a distributor to provide an interval meter to commercial consumers and to afford these businesses with access to the data collected by these meters.

For the past several years now TOU portal’s designed and developed by Whitecap, including Whitecap’s own MHE Residential TOU portal, have served residential consumers in over 50% of the Province of Ontario. Now, with the introduction of Whitecap’s new MHE Commercial online product this group of commercial consumers with peak demands of 50kW or more per month, can enjoy many of the same benefits as those realized by residential consumers.

Designed for Businesses

HydroEye plugs seamlessly into existing LDC websites, saving customers the hassle of juggling multiple­­ logins. Since MyHydroEye Commercial was created specifically for enterprise customers, it is equipped with special features that help businesses manage their electricity costs downward.

View at a glance

• Current consumption
• Peak demand
• Compare current & past consumption
• Weather effects
• Create logical groups

Monitor in detail

• Peak demand (kW)
• Power Factor (pF)
• Consumption (kWh)
• Apparent Power (kVA)
• Reactive Power (kVAR)

Manage with ability to:

• Optimize consumption
• Identify trends
• Compare facilities across time
• Compare by given period of time

Built by Whitecap

We created MyHydroEye to help Canadian utility companies provide their customers with more information about their electricity usage. MyHydroEye is one of our most popular services, and we are always happy to share its success with our customers. To learn about how Toronto Hydro, Hydro Ottawa, Horizon Utilities, and others are using the software, you can view our case studies below.

Request a Demo

Our experts are always happy to chat. If you’d like to know more, let us know by phone or by email, and we’ll be in touch shortly to schedule a demo.

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