In today’s digital environment, it is critical that your business provides an engaging, personalized customer experience across all touchpoints, from marketing and sales to customer service and field operations. Dynamics 365 is a leading cloud-based customer relationship management (CRM) platform that enables you to connect these business units, breaking down silos and improving processes, while building stronger relationships with your customers.
Why Choose Dynamics 365 As Your CRM
Empower Your Team
Dynamics 365 is much more than a data entry system. It’s intelligent, predictive and equips your team with tools, actionable insights and a holistic view of the customer relationship. It also gives your employees the freedom to access information anywhere, from any device and in real time.
Increase Customer Retention
By tracking customer interactions across all parts of your business using built-in AI capabilities, you gain a comprehensive 360-degree view of your relationships. These insights allow you to provide a more personalized service, making every engagement with your customer a positive and meaningful experience.
Dynamics 365 works seamlessly with Microsoft’s Office 365 platform, integrating gracefully with Outlook, Exchange, SharePoint and other Microsoft applications you might already be using. In combination with Microsoft’s Power Platform it allows for streamlined and automated business processes, in turn improving productivity and efficiency.
Dynamics 365 is very flexible and can be customized to support any of your business relationships. This visibility and predictive power allow you to make informed and timely decisions that will help grow your business.
Dynamics 365 Development & Implementation
Dynamics 365 Migration & Integration
Dynamics 365 Training & Support
Dynamics 365 Development Process
Testimonials & Case Studies
Dynamics 365 CRM
There are fairly common interactions with our clients across program areas, so we knew if we could streamline our intake process with CRM it could free up staff to do more intensive work for cancer information or Smokers’ Helpline or other services.